Company Policies

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To ensure seamless service, we ask for at least one set of physical keys, regardless of entry method (electronic keypad, garage door, etc.). If you prefer, you may use a lockbox of your choice rather than giving us a copy, but please note that leaving keys on your property is done at your own risk. Rocky Mountain Pet Care is not responsible for any lockbox malfunctions or issues gaining access to your home. For added convenience, we recommend (but do not require) that clients allow us to securely store a copy of your key in our company safe. This allows us to provide future services without needing to retrieve your key each time. Your key is not marked with any personal identifying information. 

Alarm & Security Systems:
Please notify us if you have an alarm or security system that may need to be disarmed. If applicable, provide any necessary codes or instructions to avoid triggering law enforcement or false alarms while we are in your home.

 To ensure the safety and health of all pets, Rocky Mountain Pet Care follows Utah state law regarding required vaccinations:

Required Vaccinations:

• Dogs: Rabies
• Cats: Rabies
• Ferrets: Rabies

Recommended Vaccinations:
While not required, we highly recommend the following vaccinations to help protect your pet:

Dogs:

• DHPP or DH2PP (protects against Canine Distemper, Hepatitis, Parvovirus, and Parainfluenza)
• Bordetella (Kennel Cough)

Cats:

• FVRCP (protects against Feline Herpes, Feline Distemper, and Calicivirus)
• FeLV (Feline Leukemia Virus) for cats with access to the outdoors

At Rocky Mountain Pet Care, we prioritize the health and well-being of your pet. We encourage, but do not require, that all pets be up-to-date on their heartworm, flea, and tick preventatives, as recommended by their veterinarian.

• Flea and Tick Monitoring: Our pet sitters routinely check for signs of fleas or ticks. Any pet found to have fleas or ticks will be isolated and treated immediately to prevent the spread or infestation of other pets.
• Clean Environment: Clients are asked to maintain a clean and well-groomed environment for their pet, including regular cleaning and sanitizing of kennels, crates, bedding, and common areas.
• Waste Disposal: Proper disposal of waste is essential to prevent attracting fleas and ticks. Clients are asked to ensure this is done regularly.
• Infestation Notification: Clients must inform the pet sitter if fleas, ticks, bed bugs, or other infestations are present in the home or affecting their pets.
• Right to Refuse or Discontinue Services: Rocky Mountain Pet Care reserves the right to refuse, discontinue, or cancel services if any of the above-mentioned conditions or infestations are found or reported.

Liability Disclaimer:
Rocky Mountain Pet Care is not liable for any infestations that may occur due to factors beyond the pet sitter’s control, such as pets contracting heartworms, fleas, or ticks from external sources.

 Client's Right to Use Cameras:
Clients have the right to place cameras in their home and we not only welcome this but encourage it.  However we request the following:

• Cameras should only be used to monitor and ensure the well-being of the pets and security of the home.
• Cameras should not be placed in personal or private areas, such as bedrooms or bathrooms, to respect the Pet Sitter’s privacy.

Notification & Disclosure:
Clients must inform the Pet Sitter if cameras are installed and clearly identify their locations to prevent any unintentional invasion of privacy.

Pet Sitter's Privacy:
We ask that clients respect the Pet Sitter's privacy while services are being provided. The Pet Sitter should feel comfortable and not constantly monitored or recorded, ensuring a professional working environment.

Camera Footage Usage:
Camera footage should only be used to monitor the pets’ well-being and for the Client's personal use. Clients agree not to share, distribute, or use footage for any other purpose without the express written consent of the Pet Sitter.

Confidentiality:
The Pet Sitter agrees to maintain the confidentiality of any footage or information obtained during the pet sitting period. This information will not be shared or used for personal gain unless required by law.

• Payment Due: Full payment is due 5 business days before services begin unless other arrangements have been made in writing or through the Client Portal.
• Payment Method: Rocky Mountain Pet Care currently only accepts payment via card through the Client's online portal. Clients must keep a payment method on file in the Time to Pet Portal.
• Holiday Service: For services on major federal holidays, a retainer deposit may be required at the time of booking, as holiday travel is a peak service time. 
• Refunds: Rocky Mountain Pet Care has a no-refund policy for completed visits.

 We understand that plans can change unexpectedly, but please note that when you book services, we reserve exclusive time for you and your pets. The following cancellation policy applies:

• 7+ Days Notice: Full refund of any payments made, or credit to your Time to Pet Portal for future services.
• 4-6 Days Notice: 50% credit of the service total to your Time to Pet Portal for future services, or 50% charge if not paid.
• Less than 3 Days Notice: No refund or credit for services already paid. Invoices not paid will be charged in full.
• Early Return: If you return home early, you are still responsible for paying for the reserved time. 
• Unpaid Balance: If payment is not received within 10 days, we reserve the right to discontinue services until the balance is paid in full.
• Partial Refunds: Partial refunds are issued as credits to your Time to Pet Portal unless otherwise requested. If you prefer a refund to your payment method, you will be responsible for any associated card processing fees, which will be deducted from the refund amount.

 At Rocky Mountain Pet Care, the safety and comfort of your pet(s) are our top priorities. We adhere to the following guidelines to ensure the best care:

• Hot Weather (90°F+): If the outside temperature exceeds 90°F, we may adjust the typical routine. This could include limiting outdoor time, keeping your dog off hot pavement, and opting for activities like fetch or frisbee in a shaded area. Quick potty breaks may be followed by indoor playtime to keep your pet comfortable.
• Cold Weather (35°F or below): In colder temperatures, we may also adjust the routine to ensure your pet stays comfortable and safe.
• Rain or Snow: Walks may still occur during light rain or snow, but we will be mindful of your pet’s comfort and safety. If your dog shows signs of discomfort, we will bring them to a warmer area, such as inside the home or the pet sitter’s car. We will always ensure the agreed-upon time is spent with your pet, in the most comfortable way possible. 
• In the event there is lightning or severe weather warnings in effect we may opt to indoor activities instead. 

Behavioral Disclosure:
It’s important to notify us of any known behavioral issues your dog may exhibit during walks, such as reactivity to other dogs, animals, or people, excessive pulling, bolting, or difficulty with their leash. Failure to disclose these behaviors may result in cancellation or refusal of service, in which case the cancellation policy will apply.  Please note that Rocky Mountain Pet Care is not a training service and cannot correct behavioral issues.  

Right to Refuse or Discontinue Service:
Rocky Mountain Pet Care reserves the right to refuse, cancel, or discontinue walking services for any reason, prioritizing the safety and well-being of both your pet and pet care provider.